Hi, how can we help you?

⬆️ How Do I Update the Game?

❓ I don’t have an update / When are updates released?

🆕 How Often Are New Levels Released?

🆔 How Can I Find My Elephant ID/Player ID?

💾 Saving Progress

📱 Playing on Multiple Devices

❄️ Game Crashes / Freezes

📱 Device Not Compatible

🔄 How to Reinstall / Restart the Game (iOS & Android)

💰 My Purchase Didn’t Show Up in the Game

🛒 I Can’t Make Purchases

💳 How Do I Cancel a Purchase and Get a Refund?

🪛 How Do I Play Gecko Out?

💡 Tips for Hard Levels

📞 Why Does a Level Restart If I Get Interrupted (Call/Notification)?

⚡ What Is a Booster? What Are They For?

💡 How to Use Boosters Effectively

❌ Missing Boosters After Purchase

🛑 Obstacles in Gecko Out

🎉 Events in Gecko Out

❓ What is cheating?

🚨 How to Report Cheating

⚖️ Fair Play Policy & Guidelines

🖊️ How to Change Name, Profile Picture, or Frame

🔕 How to Disable Notifications

🎵 How to Enable/Disable Sound, Music, and Vibration

👨‍👩‍👧 Information for Parents and Guardians

👨‍👩‍👧 I’m a Parent, How Can I Contact You?

🔒 Privacy Policy

🗑️ Account Deletion / Data Requests

📜 Terms of Service

📩 How to Contact Support

📭 No Reply From Support

📨 What to Do After Contacting Support