If you notice a purchase you don’t remember making, don’t worry - there are a few possible reasons:

• Another person with access to your device may have made the purchase 👨‍👩‍👧
• Your store account (Apple ID or Google Play) may have saved payment details and allowed a charge 💳
• In rare cases, it could be an unauthorized transaction

Here’s what you should do right away:

• Check your purchase history in the App Store or Google Play to confirm the details
• Report the charge directly to Apple or Google - they handle billing and refunds
  • Apple (iOS): reportaproblem.apple.com
  • Google (Android): play.google.com/store/account → Payments & Subscriptions → Budget & History
• Secure your account by updating your password or enabling authentication for purchases

If you didn’t receive any in-game items from this charge, you can also contact us so we can review your account:

In the game: ⚙️ Settings → Contact → Chat with Us → Billing & Purchases

Or email us directly at [email protected] 📧

We’ll do our best to help you understand the situation and make sure your account stays safe. 🔒