All purchases in Barbie Merge Mystery are processed securely by the App Store (Apple) or Google Play (Android). This means that refunds are handled directly through those platforms - not by Rollic.

🟢 Requesting a Refund

On iOS (Apple):
👉 Request a refund from Apple

On Android (Google Play):
👉 Request a refund from Google Play

⚠️ Important Notes

Refund approval is determined by Apple or Google based on their policies.

Rollic cannot directly issue refunds, but if your purchase didn’t appear in the game, please reach out to us for help:

In the game:  ⚙️ Settings → Contact → Chat with Us → Billing & Purchases

Or email us at [email protected]📧

We’ll make sure you either receive your missing items or compensation if something goes wrong. 🎮✨