💸 My purchase didn’t show up in the game

If you made a purchase but don’t see it in your account, don’t worry — sometimes purchases can take a short while to process due to your int...

🚫 I can’t make purchases

If you’re having trouble making purchases in Drop Away, don’t worry — this can usually be fixed with a few quick steps.✅ Common Reasons &...

💳 How do I cancel a purchase and get a refund?

All purchases in Drop Away are processed securely by the App Store (Apple) or Google Play (Android). This means that refunds are handled dir...

📜 Where can I find my purchase history?

You can check all your Drop Away purchases directly in your app store account.📱 On iOS (Apple)Open the Settings app on your iPhone/iPadTap ...

🛒 How do I pay for in-app purchases?

All in-app purchases in Drop Away are processed securely through the App Store (iOS) or Google Play (Android). Rollic never directly handles...

🏆 Can I beat the game without spending money?

Yes — every single level in Drop Away can be completed without spending money or using boosters. 🆓The key is to find the right strategy and...

👶 My child accidentally made an in-app purchase

We understand this can happen, and there’s no need to worry. All payments are processed securely through the App Store (iOS) or Google Play ...

🔒 How to avoid accidental purchases / turn off in-app purchases

We want you to enjoy Drop Away without any unwanted surprises! If you’d like to make sure purchases only happen when you really want them, y...

⏱️ Why didn’t I receive coins immediately after purchase?

Don’t worry — sometimes coins take a little longer to appear after you make a purchase. This can depend on your internet connection, your de...

💰 Why was I charged extra?

Sometimes you may notice that the amount charged is a little higher than the price shown in the game. This can happen because of:Taxes or re...

❗ I found a purchase I didn’t make

If you notice a purchase you don’t remember making, don’t worry — there are a few possible reasons:Another person with access to your device...

⚖️ Can I control or disable in-app purchases?

Yes — you’re always in control of in-app purchases! Both iOS and Android devices let you manage or completely turn them off, so you can avoi...

🔑 Logging in/out with Google or Apple

At the moment, Drop Away does not support login with Google or Apple accounts. This means your progress isn’t synced online, so you can’t lo...