🆔 Player ID

🆔 How Can I Find My Elephant ID/Player ID?Your Elephant ID is a unique identifier for your Drop Away account. It helps our support team qui...

💾 Saving progress

Right now, Drop Away does not support cloud saving or login with Google/Apple accounts. This means your progress isn’t stored online and can...

📱 Playing on multiple devices

At the moment, Drop Away doesn’t support cloud saving or account login with Google/Apple. This means your progress isn’t synced online and y...

🔀 I’m on a different level on each device

If you see different levels on different devices, don’t worry — this happens because Drop Away doesn’t support cloud saving or login with Go...

😢 Lost progress, boosters, or coins

We’re sorry this happened — but don’t worry, we can help! 🙌Please reach out to us directly so we can check your account and restore what’s ...

♻️ Can I reset my progress?

Can I reset my progress or start from level 1?No. Resetting your progress, replaying completed levels, or starting again from level 1 is&nbs...

📲 How can I transfer progress to another device?

At the moment, Drop Away does not support cloud saving or login with Google/Apple accounts. This means your progress isn’t stored online and...

👥 Can I have multiple accounts on one device?

Currently, Drop Away only supports one account per device. This means you can’t switch between different accounts or create multiple save fi...

🗑️ Account deletion / data requests

Can I reset my progress or start from level 1?No. Resetting your progress, replaying completed levels, or starting again from level 1 is not...