Sometimes restarting or reinstalling Drop Away can help fix crashes, freezes, or missing content. Here’s how you can do it safely:
🟢 Restarting the Game
- Restarting simply closes the game completely and reopens it — no data will be lost.
- On iOS (Apple): Swipe up from the bottom of the screen (or double-tap the Home button on older devices), find Drop Away, and swipe it away to close. Then reopen the game.
- On Android: Open the multitasking view, find Drop Away, and swipe it away to close. Then reopen the game.
🔵 Reinstalling the Game - Reinstalling means deleting and downloading the game again. This can solve deeper issues but should be done carefully.
- On iOS (Apple):
- Tap and hold the Drop Away icon on your home screen
- Select Remove App → Delete App
- Go to the App Store, search for Drop Away, and reinstall
- On Android:
- Tap and hold the Drop Away icon
- Select Uninstall
- Go to the Google Play Store, search for Drop Away, and reinstall
⚠️ Important: Drop Away does not currently support cloud saving (Google/Apple login). This means your progress is stored only on your device. If you uninstall without having your old device available, your progress may be lost. If you want to be sure before reinstalling, please contact us first.
Need help?
If you’re unsure or need assistance with reinstalling safely, please reach out:
- In the game: Main menu → ⚙️ Settings → Support → Chat with Us → Crash & Freezing Issues
- Or email us at [email protected] 📧
We’ll be happy to guide you and make sure you don’t lose your progress while troubleshooting. 🎮✨