If Hole People crashes or freezes while you’re playing, don’t worry. This can happen for different reasons, and most of the time it’s easy to fix. Below are all the possible causes and solutions you can try:

✅ Make sure the game is up to date

Always check the App Store (iOS) or Google Play (Android) to confirm you’re running the latest version ⬆️

Updates include important bug fixes, stability improvements, and new content

🔄 Restart the game and device

Close Hole People completely and relaunch it

If the issue continues, restart your device to refresh its performance

📱 Free up device storage & memory

Low storage space or RAM can cause freezing and crashes

Delete unused apps, photos, or videos to free up space

Close other apps running in the background before playing

⚡ Check your device performance

Some older or low-end devices may struggle to run the game for long periods

If your device gets hot, performance may drop, leading to crashes or freezes

Try lowering screen brightness and avoiding long play sessions without breaks

🌐 Check your internet connection

While Hole People is mainly offline, some features (like purchases or events) require a stable internet connection

Switch between Wi-Fi and mobile data to see if the problem improves

Restart your router if you’re on Wi-Fi

🔋 Battery and power settings

Playing with low battery can cause the game to shut down unexpectedly

On some devices, “battery saver” or “power saving mode” limits performance and may cause freezing — try turning it off while playing

🛠️ Reinstall the game (last resort)

If none of the above helps, uninstall and reinstall Hole People

⚠️ Important: If you do this, your progress may be lost unless you still have your old device for transfer. If you’re unsure, contact us first before reinstalling!

Still having issues?
If the problem continues after trying these steps, please reach out so we can investigate further:

In the game: Main menu → ⚙️ Settings → Help & Support → Chat with Us → Crash & Freezing Issues

Or email us directly at support@rollicgames.com
 📧

Our team will review your case, check for possible device-specific issues, and help you get back to smooth gameplay. 🎮✨