💰 How can I purchase coins?

To purchase coins, open the Shop:From the main screen, tap the Shop icon located under your coin balance in the top right corner. Selec...

💰 My Purchase Didn’t Show Up in the Game

If you made a purchase but don’t see it in your account, don’t worry, sometimes purchases can take a short while to process due to your inte...

❓ I can't make a purchase?

If you’re having trouble making purchases in Crowd Express, don’t worry, this can usually be fixed with a few quick steps.✅ Common Reasons &...

💳 How Do I Cancel a Purchase and Get a Refund?

All purchases in Crowd Express are processed securely by the App Store (Apple) or Google Play (Android). This means that refunds are handled...

💳 How Do I Pay for In-App Purchases?

All in-app purchases in Crowd Express are processed securely through the App Store (iOS) or Google Play (Android). Rollic never directly han...

🧾 Where can I find my purchase history?

All transactions are handled directly by the store where you installed the game. To view your past purchases, simply check your store accoun...

💰 I made a purchase but didn’t receive the full amount of coins

If you buy coins directly through a pop-up offer (for example, when you don’t have enough coins to get extra space, lives, or boosters)...

💳 Why Was I Charged Extra?

Sometimes you may notice that the amount charged is a little higher than the price shown in the game. This can happen because of:Taxes or re...

💳 How do I edit my payment method?

You can update or change your payment method directly in the store account you use to install the app. For the App Store (iOS):Open Set...

🌟 Is Boarding Pass a monthly subscription?

No. The Boarding Pass is not a subscription. It is a one-time seasonal purchase that lasts for the duration of the pass period.When you unlo...

👶 My Child Accidentally Made an In-App Purchase

We understand this can happen, and there’s no need to worry. All payments are processed securely through the App Store (iOS) or Google Play ...

🔒 How to Avoid Accidental Purchases / Turn Off In-App Purchases

We want you to enjoy Crowd Express without any unwanted surprises! If you’d like to make sure purchases only happen when you really want the...

⏳ Why Didn’t I Receive Coins Immediately After Purchase?

Don’t worry, sometimes coins take a little longer to appear after you make a purchase. This can depend on your internet connection, your dev...

🚫 I Found a Purchase I Didn’t Make

If you notice a purchase you don’t remember making, don’t worry, there are a few possible reasons:Another person with access to your device ...

⚙️ Can I Control or Disable In-App Purchases?

Yes, you’re always in control of in-app purchases! Both iOS and Android devices let you manage or completely turn them off, so you can avoid...