If Crowd Express feels slow, unresponsive, or lags during play, don’t worry, this can happen for different reasons, and there are several things you can try to improve performance.

✅ Keep the game updated

Make sure you’re running the latest version from the App Store / Google Play ⬆️

Updates include important performance improvements and bug fixes

📱 Free up device resources

Close other apps running in the background 🔄

Free up storage space — low memory can affect game performance

Restart your device regularly to refresh system performance

⚡ Device limitations

On older or low-end devices, gameplay may run slower due to limited hardware

If your device overheats, performance may drop — take short breaks to let it cool down 🌡️

🌐 Check your connection

While Crowd Express can be played offline, some features (events, purchases) require internet

A weak connection can cause delays or lag when these features are loading

🔋 Battery settings

Turn off battery saver / power saving mode, as it may limit performance

Play while your device is charged rather than on very low battery

🛠️ Reinstall if needed

If none of the above helps, reinstalling the game can clear corrupted files

⚠️ Important: Progress isn’t saved online. If you uninstall without your old device available, you may lose progress. Contact us before reinstalling if you’re unsure.

Still having trouble?
If the game continues to lag after trying these steps, please contact us so we can help:

In the game: Main menu → ⚙️ Settings → Support → Chat with Us → Crash & Freezing Issues

Or email us at support@rollicgames.com
 📧

We’ll investigate and do our best to make your gameplay smooth again. 🎮✨