Sometimes restarting or reinstalling Crowd Express can help fix crashes, freezes, or missing content. Here’s how you can do it safely:

🟢 Restarting the Game

Restarting simply closes the game completely and reopens it — no data will be lost.

On iOS (Apple): Swipe up from the bottom of the screen (or double-tap the Home button on older devices), find Crowd Express, and swipe it away to close. Then reopen the game.

On Android: Open the multitasking view, find Crowd Express, and swipe it away to close. Then reopen the game.

🔵 Reinstalling the Game

Reinstalling means deleting and downloading the game again. This can solve deeper issues but should be done carefully.

On iOS (Apple):

Tap and hold the Crowd Express icon on your home screen

Select Remove App → Delete App

Go to the App Store, search for Crowd Express, and reinstall

On Android:

Tap and hold the Crowd Express icon

Select Uninstall

Go to the Google Play Store, search for Crowd Express, and reinstall

⚠️ Important: Crowd Express does not currently support cloud saving (Google/Apple login). This means your progress is stored only on your device. If you uninstall without having your old device available, your progress may be lost. If you want to be sure before reinstalling, please contact us first.

Need help?
If you’re unsure or need assistance with reinstalling safely, please reach out:

In the game: Main menu → ⚙️ Settings → Support → Chat with Us → Crash & Freezing Issues

Or email us at support@rollicgames.com
 📧

We’ll be happy to guide you and make sure you don’t lose your progress while troubleshooting. 🎮✨