If you’re having trouble making purchases in Crowd Express, don’t worry, this can usually be fixed with a few quick steps.

✅ Common Reasons & Fixes

Internet connection → Make sure you’re connected to a stable Wi-Fi or mobile network 🌐

App version → Check the App Store / Google Play and update to the latest version ⬆️

Store issues → Sometimes Apple or Google may experience temporary issues. Try again later.

Payment method → Ensure your credit card, debit card, or app store balance is valid and up to date 💳

Parental controls / restrictions → On some devices, purchase permissions may be disabled. Check your device’s settings.

📩 Still not working?

If purchases are still not going through after checking the above, please contact us so we can help:

In the game: Main menu → ⚙️ Settings → Support → Chat with Us → Billing & Purchases

Or email us at support@rollicgames.com
 📧

We’ll investigate the issue and guide you step by step so you can continue playing without interruptions. 🎮✨