If you made a purchase but don’t see it in your account, don’t worry, sometimes purchases can take a short while to process due to your internet connection or the store’s servers.

✅ First, try these quick steps:

Make sure you have a stable internet connection 🌐

Restart the game and check your account again 🔄

Confirm that the purchase was successfully charged on your Apple / Google receipt

📩 Still missing?

If your purchase still hasn’t appeared, please reach out to us so we can help:

In the game: Main menu → ⚙️ Settings → Support → Chat with Us → Billing & Purchases

Or email us at support@rollicgames.com
 📧

💡 Tip: If possible, include a screenshot of your receipt from Apple (App Store) or Google (Play Store). This helps us verify faster and provide your missing items or compensation.

We’ll make sure you get what you paid for and can continue enjoying the game smoothly. 🎮✨