💰 My Purchase Didn’t Show Up in the Game

If you made a purchase but don’t see it in your account, don’t worry — sometimes purchases can take a short while to process due to your int...

🛒 I Can’t Make Purchases

If you’re having trouble making purchases in Color Block Jam, don’t worry — this can usually be fixed with a few quick steps.✅ Common R...

💳 How Do I Cancel a Purchase and Get a Refund?

All purchases in Color Block Jam are processed securely by the App Store (Apple) or Google Play (Android). This means that refunds are handl...

📜 Where Can I Find My Purchase History?

You can check all your Color Block Jam purchases directly in your app store account.📱 On iOS (Apple)Open the Settings app on your iPhone/iP...

💳 How Do I Pay for In-App Purchases?

All in-app purchases in Color Block Jam are processed securely through the App Store (iOS) or Google Play (Android). Rollic never directly h...

💪 Can I Beat the Game Without Spending Money?

Yes — every single level in Color Block Jam can be completed without spending money or using boosters. 🆓The key is to find the right strate...

👶 My Child Accidentally Made an In-App Purchase

We understand this can happen, and there’s no need to worry. All payments are processed securely through the App Store (iOS) or Google Play ...

🔒 How to Avoid Accidental Purchases / Turn Off In-App Purchases

We want you to enjoy Color Block Jam without any unwanted surprises! If you’d like to make sure purchases only happen when you really want t...

⏳ Why Didn’t I Receive Coins Immediately After Purchase?

Don’t worry — sometimes coins take a little longer to appear after you make a purchase. This can depend on your internet connection, your de...

💳 Why Was I Charged Extra?

Sometimes you may notice that the amount charged is a little higher than the price shown in the game. This can happen because of:Taxes or re...

🚫 I Found a Purchase I Didn’t Make

If you notice a purchase you don’t remember making, don’t worry — there are a few possible reasons:Another person with access to your device...

⚙️ Can I Control or Disable In-App Purchases?

Yes — you’re always in control of in-app purchases! Both iOS and Android devices let you manage or completely turn them off, so you can avoi...

🔑 Logging In/Out with Google or Apple

At the moment, Color Block Jam does not support login with Google or Apple accounts. This means your progress isn’t synced online, so you ca...