If you receive a phone call, message, or notification while playing, the game may restart your current level. This happens because:

• Color Block Jam needs to pause and reload when your device switches to another app ⚙️
• Some obstacles and timers in the game can’t “freeze in place,” so the level resets to keep gameplay fair for all players ⏳
• This ensures you always play under the same conditions and no one gets an unintended advantage

💡 Tip: To avoid interruptions, you can enable Do Not Disturb mode (iOS/Android) while playing. This prevents calls or notifications from breaking your game session.

Having issues because of this?

If you feel a level restart caused you to lose progress or rewards, please contact us — we’ll review your case and may provide compensation depending on the situation.

• In the game: Main menu → ⚙️ Settings → Support → Chat with Us → Gameplay / Levels
• Or email us at support@rollicgames.com 📧

We’ll be happy to help and make sure your experience stays enjoyable. 🎮✨