We understand this can happen, and there’s no need to worry. All payments are processed securely through the App Store (iOS) or Google Play (Android).
- If you want a refund, please contact Apple or Google directly — refunds are handled by the store, not by us.
- If you didn’t receive the item you purchased and would like compensation, you can reach us directly from the game:
- Go to the main menu → tap the ⚙️ settings icon
- Scroll down and tap Contact
- Select Chat with Us → choose Billing & Purchases
💡 Tip: To prevent this in the future, you can set up parental controls or require authentication before any purchase is made. (See “How to avoid accidental purchases” in this FAQ for details.)