If you’re having trouble making purchases in Color Block Jam, don’t worry — this can usually be fixed with a few quick steps.

✅ Common Reasons & Fixes

• Internet connection → Make sure you’re connected to a stable Wi-Fi or mobile network 🌐
• App version → Check the App Store / Google Play and update to the latest version ⬆️
• Store issues → Sometimes Apple or Google may experience temporary issues. Try again later.
• Payment method → Ensure your credit card, debit card, or app store balance is valid and up to date 💳
• Parental controls / restrictions → On some devices, purchase permissions may be disabled. Check your device’s settings.

📩 Still not working?

If purchases are still not going through after checking the above, please contact us so we can help:

• In the game: Main menu → ⚙️ Settings → Support → Chat with Us → Billing & Purchases
• Or email us at support@rollicgames.com 📧

We’ll investigate the issue and guide you step by step so you can continue playing without interruptions. 🎮✨