How can I get free gold or gems?

You can collect free gems every day as a gift in the shop, so be sure to check in daily! For free gold, you’ll earn coins as you complete le...

How can I get a refund for a purchase?

If you want to request a refund for a purchase made in Timeline Up, please reach out to us by the “Contact Us” section at the bottom of the ...

Do I have to spend money to play Timeline Up?

Timeline Up is free to play, and you can enjoy all levels without spending any money.

How can I view my purchase history?

All purchases are handled by the app store where you downloaded the game. To find your purchase history, please check the following link for...

I want to remove my credit card / payment information.

Payment processing is managed by your store. Therefore, you need to update your details through your Google or Apple account. For more infor...

How can I prevent accidental purchases?

Timeline Up is free to play; however, you also have the option to buy in-game items with real money. If you want to avoid accidental purchas...

How to cancel my child’s accidental purchase?

If your child accidentally made a purchase in Timeline Up and you wish to request a refund, please reach out to us via the "Contact Us" opti...

I can't purchase gold / gems.

If you're unable to make a purchase, it may be due to various reasons. To resolve this issue, please try the following steps:Check for any r...

I got a receipt for a purchase I did not make.

All purchases are handled by the app store where you downloaded the game. To find your purchase history, please check the following link for...