What are coins? How can I obtain and use them?

Coin is the currency on Drop Jelly. You can obtain coins by:Beating and completing the levels Purchasing from the Shop  From in-game ev...

How can I purchase coin?

You can click on the ‘Shop’ to buy coin.  There, you can find various coin packs. Click on the coin pack to purchase it.  Follow t...

My account was charged but I did not get the coin.

We apologize for any inconvenience your purchase may have caused. Please reach us by the “Support” section located in the upper right c...

How can I get a refund for a purchase?

If you want to request a refund for a purchase made in Drop Jelly, please reach out to us by the “Support” section at the bottom of the page...

Do I have to spend money to play Drop Jelly?

Drop Jelly is free to play, and you can enjoy all levels without spending any money.

How can I view my purchase history?

All purchases are handled by the app store where you downloaded the game. To find your purchase history, please check the following link for...

I want to remove my credit card / payment information.

Payment processing is managed by your store. Therefore, you need to update your details through your Google or Apple account. For more infor...

How can I prevent accidental purchases?

Drop Jelly is free to play; however, you also have the option to buy in-game items with real money. If you want to avoid accidental purchase...

How to cancel my child’s accidental purchase?

If your child accidentally made a purchase in Drop Jelly and you wish to request a refund, please reach out to us via the "Support" option a...

I can't purchase Coin.

If you're unable to make a purchase, it may be due to various reasons. To resolve this issue, please try the following steps:Check for any r...