My account was charged but I did not get the items.

We apologize for any inconvenience your purchase may have caused. We are here to help solve such issues you encounter so you can get back to...

I can’t purchase gold (or other items).

If you're unable to make a purchase, it may be due to various reasons but most of the time they happen due to the payment settings or inform...

I got a receipt for a purchase I didn't make.

Apple sends receipts after the purchase date and may combine multiple purchases into one receipt which can cause confusion sometimes.You can...

How can I get a refund for a purchase?

If you want to request a refund for a purchase made in Seat Away, please reach out to us by the “Contact Us” section located in the Settings...

Do I have to spend money to play Seat Away?

Seat Away is free to play, and we make sure every level can be passed without having to spend any money.

How can I view my purchase history?

All purchases are handled by the store from which you downloaded the game. To find your purchase history, you can check the following links ...

I want to remove my credit card / payment information.

Payment processing is managed by your store. Therefore, you need to update your details through your Google or Apple account. For more infor...

How can I prevent accidental purchases?

Seat Away is free to play; however, you also have the option to buy in-game items with real money. If you want to avoid accidental purchases...

How to cancel my child’s accidental purchase?

If your child accidentally made a purchase in Seat Away and you wish to request a refund, please reach out to us via the "Contact Us" option...