If you're unable to make a purchase, it may be due to various reasons but most of the time they happen due to the payment settings or information in your Appstore/GooglePlay account. To resolve the issue, you can:

• Check for any restrictions in your device’s settings.

• Check if your payment information needs to be updated on iCloud or GooglePlay depending on your device’s operating system (iOS/Android). 

All the purchase options in the game are tested by Appstore and GooglePlay before being available to our users. However, there might still be an issue with the game as well. If the problem persists, please reach us by the “Contact Us” section located in the upper right corner of the screen.